Return & Refund Policy

Can I cancel an order through Visitoiran.com?
For Handicrafts Categoriy: 
Cancellations on this category are possible only until the pre-shipping stage, and after that time, you have to wait until you receive your order then completely fill out the attached "Return & Refund Paper" in the box and send it back to us.

Return Items You Ordered:

You can return any items sold on “visitoiran.my”. When you return an item, you may see different return options depending on the seller, item, or reason for return.

Prepare and ship your return:

Pack your item securely, inserting any paperwork that was included when you requested your return from the Returns Center. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.

Ship your return based on the return shipping option you selected.

After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

If you're receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.

How Refunds Are Issued

When returning an item you can choose your preferred refund method in the Online Returns Center.

If you're receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.

Refund Table

During all the process you can contact us to check your return & refund status. Please contact our customer care team on +60 3 20932721 (9 AM - 6 PM) or mail us at info@visitoiran.com for any assistance.